Benefits
401(k)/retirement
Dental insurance
Client referral bonus program
Caregiver referral bonus program
Accident insurance
Life insurance
Hospital insurance
Short-term disability insurance
Critical illness insurance
Vision insurance
Paid time off
Overview
Our growing home care agency seeks a Client Care Coordinator to join the team. You will work collaboratively clients, families, caregivers, and referral partners while helping ensure high-quality care and exceptional customer service.
Responsibilities
Client & Family Relations
1. Serve as the primary point of contact for clients, family members, and responsible parties throughout the care relationship.
2. Conduct in-home, non-medical care assessments for new and prospective clients, educating them on our agency's services and benefits.
3. Develop and maintain individualized plans of care tailored to each client's needs, preferences, and goals.
4. Conduct supervisory visits and scheduled reassessments to document any changes in client conditions or needs and ensure client satisfaction.
5. Communicate proactively with families regarding care updates, schedule changes, and any concerns.
Caregiver Scheduling & Coordination
1. Coordinate and manage caregiver schedules based on client needs, preferences, and geographic availability.
2. Match caregivers to clients thoughtfully, considering personality, skills, and continuity of care.
3. Promptly address scheduling gaps, call-outs, and coverage needs to ensure uninterrupted client service.
4. Serve as a key communication link between the office and field caregivers.
Compliance & Documentation
Assist with internal audits, external compliance reviews, and operational support requests as needed.
Qualifications
Required
● Tremendous sense of urgency.
● Superior organizational skills with the ability to manage multiple clients and priorities simultaneously.
● Excellent interpersonal and communication skills. Warm, professional, and responsive.
● Strong problem-solving abilities and attention to detail.
● Minimum 3 years experience in home care, healthcare, or social services.
● Valid driver's license, reliable transportation, and auto insurance.
● Comfortable traveling throughout the service area (Chester, Delaware, and Montgomery Counties) for client and referral partner visits.
● Proficient in Microsoft Office, Google Workspace, and basic computer systems.
Preferred
● LPN or RN experience
● Prior experience in a non-medical home care setting.
● Experience with care plan development and supervisory visit documentation.
Disclaimer: This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.
Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members.
At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients.
As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve.
If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.
