Benefits
$100 per assessment completed
401(k)/retirement
Dental insurance
Client referral bonus program
Caregiver referral bonus program
Accident insurance
Life insurance
Hospital insurance
Short-term disability insurance
Critical illness insurance
Vision insurance
Paid time off
Overview
Our growing home care agency seeks a Client Care Coordinator to join the team. You will work collaboratively with prospective clients (primarily seniors) and their families to determine care needs, preferences, and goals, by conducting comprehensive in-home assessments.
The Care Coordinator will also develop and implement the Care Plan for clients based on our agency's internal policies and industry best practices.
The ideal candidate is customer focused, has a positive, proactive mindset focused on believing you can overcome challenges and achieve goals characterized by self-belief, resilience, problem-solving, a willingness to take initiative, as well as teach and learn.
While this is a part-time time role with flexible hours, you must be available to attend and conduct assessments as needed.
Essential Duties / Responsibilities
1. Performs care assessments in-home or by phone; also performs re-assessments to capture evolving care need and modifies care plans as needed.
2. Educates clients on agency services, features and benefits, and provides information about agency policies and procedures.
3. Assures that level of care established for clients is safe and appropriate based on in-home assessment, ongoing client monitoring, and periodic re-assessment.
4. Serves as primary contact for clients care needs, addressing inquiries and resolving issues promptly and professionally.
5. Leads in-home orientations for new caregiver-client pairings.
6. Coaches and trains caregivers to ensure consistent, exceptional care.
7. Assists agency staff in achieving weekly and monthly goals.
Qualifications
● Minimum 3 years of experience performing in-home assessments, care plan creation and implementation, and outcome evaluation for seniors and other home-bound persons for private pay home care agency or retirement community.
● A strong commitment to patient confidentiality and compliance with HIPAA regulations, as well as the ability to document assessment and re-assessment findings accurately and thoroughly
● Must be comfortable with closing/asking for business
● Proficiency in office software applications (e.g., Zoom, care management software, Google Sheets, Google Calendar)
● Must be comfortable entering personal living spaces while displaying a positive attitude
● Must have excellent verbal communication and follow-up skills
● LPN or RN experience strongly preferred
Disclaimer: This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.
Flexible work from home options available.
Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members.
At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients.
As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve.
If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.
