About Qualicare SF Bay
At Qualicare, we deliver exceptional Home Care and Home Health services with compassion, respect, and professionalism. Our San Ramon-based team is growing, and we’re looking for a Care Coordinator Manager to play a key role in ensuring that our clients receive seamless, personalized care while supporting our caregivers and clinical staff every step of the way.
Position Summary
The Care Coordinator plays a central role in ensuring high-quality, client-centered home care services. This position is responsible for coordinating caregiver schedules, managing client care plans, communicating with families, and serving as the primary liaison between clients, caregivers, and the home care agency. The Care Coordinator ensures smooth daily operations, timely staffing, and a positive client experience.
Key Responsibilities
1. Client Care Management
- Coordinate intake process for new clients, including assessments, documentation, and creation of care plans.
- Collaborate with nurses, care managers, and families to ensure that care plans reflect client needs and preferences.
- Monitor client satisfaction and address concerns promptly to maintain quality of care.
- Update care plans as client conditions or needs change.
2. Scheduling & Staffing
- Match caregivers with clients based on skills, experience, and availability.
- Maintain and adjust caregiver schedules to ensure coverage at all times.
- Respond to last-minute schedule changes, call-outs, and urgent staffing needs.
- Ensure caregivers receive orientation, instructions, and ongoing support for client assignments.
3. Communication & Relationship Building
- Serve as the main point of contact for clients and families regarding scheduling and service questions.
- Provide regular updates to families on client well-being and care progress.
- Build positive, professional relationships with caregivers to support retention and engagement.
4. Administrative & Compliance
- Maintain accurate client and caregiver records in scheduling in Wellsky.
- Ensure compliance with state regulations, agency policies, and documentation standards.
- Assist with caregiver onboarding, credentialing, and training coordination.
- Track and report key metrics, including client satisfaction, missed shifts, and service hours.
Qualifications
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Education: High school diploma or equivalent required; Associate’s or Bachelor’s in healthcare administration, nursing, or social services preferred.
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Experience:
- 1–2 years in home care, healthcare, case management, or scheduling/coordination role.
- Experience with caregiver scheduling systems (ClearCare/Alora/MatrixCare) a plus.
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Skills:
- Strong organizational and time management abilities.
- Excellent communication and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with Microsoft Office and scheduling software.
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Personal Attributes:
- Compassionate and client-focused.
- Calm under pressure, with a service-oriented mindset.
- Strong attention to detail.
Benefits
- Competitive salary
- Bonus based on performance
- Medical, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- 401(k) or other retirement plan options
- Supportive and inclusive work environment
Why Join Us?
At Qualicare, we believe that compassionate care starts with a compassionate team. We foster a culture built on integrity, empathy, and collaboration, where every team member is supported and valued. As a Care Coordinator, you’ll be part of a dedicated group making a profound impact on the lives of seniors and families across the Bay Area.
We offer:
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Opportunities for professional growth and meaningful career development.
- A supportive work environment where your contributions truly matter
- The chance to work with a mission-driven organization that is redefining home care through personalized, holistic support.
Join us in delivering exceptional care — not just as a job, but as a calling.
Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members.
At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients.
As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve.
If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.
