Benefits:
- 401(k)
- Health insurance
- Paid time off
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Training & development
We offer:
- $80,000 - $130,000 annual compensation (negotiable)
- Paid training and orientation
- Paid elective training courses available through our QPath Career Pathways Program
- Mileage reimbursement
- Mentorship
- Spot bonuses - based on performance
- Bonus referral program
- Open door policy - come to us with your questions and concerns
- Making a difference in the lives of those dealing with medical illnesses and age-related complications
Company Overview
At Qualicare, we provide compassionate home care and home health services to clients across the Boston suburbs. Our mission is to improve the quality of life for those dealing with medical conditions and age-related challenges, while giving peace of mind to their families. We are a growing team of professionals dedicated to excellence in client care.
We serve those in need in the following locations in Massachusetts (MA): Acton, Allston, Arlington, Auburndale, Bedford, Belmont, Boston, Brighton, Brookline, Cambridge, Carlisle, Chestnut Hill, Concord, Dedham, Dover, East Walpole, Framingham, Lexington, Lincoln, Maynard, Medfield, Medford, Natick, Needham, Needham Heights, Newton Center, Newton Highlands, Newton Lower Falls, Newton Upper Falls, Newtonville, Norwood, Sherborn, Sharon, Somerville, Sudbury, Waban, Walpole, Waltham, Watertown, Wayland, Wellesley, Wellesley Hills, Weston, West Newton, Westwood, Winchester.
Job Summary
This full-time role combines clinical oversight, care coordination, and staff management. In addition, the role will initially include supporting sales and marketing. As Care Operations Director, you will be responsible for managing a team of caregivers and ensuring that care is delivered with high standards of quality. You will work cross-functionally with healthcare providers, clients, caregivers, and internal staff to ensure a seamless and compassionate care experience across our service territory.
Responsibilities
Care Coordination & Clinical Responsibilities
- Conduct in-home client assessments and create individualized care plans
- Perform routine supervisory visits
- Monitor and evaluate care quality and caregiver performance
- Consult with physicians and other healthcare providers to coordinate services
- Ensure all care complies with regulatory, professional, and brand standards
- Participate in quality assurance and risk management programs
- Provide health education and client/family counseling
Recruiting & Scheduling Responsibilities
- Oversee caregiver recruitment, onboarding, and training processes
- Conduct interviews and participate in the caregiver selection process
- Ensure adequate staffing coverage and alignment of caregiver-client matches
- Manage ongoing scheduling adjustments to accommodate client needs and staff availability
- Maintain active communication with caregivers regarding schedules, expectations, and feedback
- Monitor attendance and timekeeping to ensure reliability and consistency
Support for Sales & Marketing (during initial months only)
- Support leadership team with local sales and marketing strategy
- Conduct outreach calls or visits per week
- Build referral relationships with physicians, discharge planners, and eldercare professionals
- Identify and pursue new business and partnership opportunities
- Represent the agency at health fairs, expos, and local events
- Track leads and outreach using CRM tools and performance metrics
Qualifications, Requirements & Experience
- Bachelor or Master's Degree in Science or Nursing
- Active RN license in good standing (Massachusetts) (preferred)
- Previous experience in care coordination, employee supervision, and client management (preferred)
- CPR certification
- Strong clinical, organizational, and interpersonal skills
- Experience with recruiting, onboarding, and staff scheduling (preferred)
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Ability to travel across the Greater Boston suburbs
- Reliable vehicle, valid driver’s license, and vehicle insurance
- Negative TB test or chest x-ray
- Access to a mobile phone
Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members.
At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients.
As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve.
If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.
